SmilesAlliance is dedicated to maintaining excellent service for all our customers, not to mention a straightforward, personalised range of products and treatment. With that in mind, and given the customised nature of our products, it's important you're familiar with our returns policy, and what to do if you are anything but completely satisfied.
A refund is made in the following circumstances: should a SmilesAlliance affiliated dental professional identify that you are not a suitable candidate, or if we are unable to treat your case due to medical concerns, we will refund the amount paid for any impression kit or package purchased if the candidate is unhappy with the 3D Smile Preview. If the candidate is dissatisfied with the aligner package in the first 30 days after delivery, providing the customer returns the aligner package in full.
SmilesAlliance is committed to you, our customers. If the aligners are not working despite wearing them exactly as prescribed, we will continue to develop a new treatment plan without any additional charges if your affiliated dental professional feel it is advisable to continue.
For this process, a new Impression Kit may need to be completed and additional photographs sent.
If you have received a defective or damaged product, please contact us at firstname.lastname@example.org to request a replacement.
Impression Kit: The cost of your impression kit is fully refundable should your case be assessed and found unsuitable for our clear aligner treatment. Clear Aligner Treatment: The cost of your aligner treatment is non refundable, SmilesAlliance Ltd clear aligner treatment results may vary from case to case. We do not guarantee successful treatment for all cases. The 3D preview is a software and dental expert driven estimation of what can be achieved. In some cases extra aligners and assessments may be needed. Teeth Whitening Kit: Due to the health and safety nature of this product once the packaging has been opened we are unable to issue a refund. Providing the product is unopened we will issue a refund up to 30 days after delivery. Refund will be issued minus delivery and admin costs. In case of a technical fault, the product is fully refundable once the product is returned and found to be faulty. Should you have any questions with regards to your order, please contact us at email@example.com