A dreamsmile that is guaranteed for life.

We protect your smile for life, complete with a 30-Day Money-Back Promise and free aligner touch-ups during your treatment - or even long after it ends.

Get the results you want, backed by our Lifetime Smile Guarantee. Just another reason why SmilesAlliance is the smart choice.
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30-Day Money-Back Promise

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Aligner touch-ups during treatment

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Free refiner aligners if needed after treatment

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RECEIVE YOUR home STARTER KIT

30-DAY MONEY-BACK PROMISE

Get off to a risk-free start

If you decide SmilesAllinace aligners aren’t for you within the first 30 days of use, we’ll refund your cost 100%. Even after the first 30 days, you can return your unused aligners for a prorated refund. That’s our promise to you.

How do I qualify for a refund?

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For a full refund, reach out to us within 30 days of the date your aligners arrive at your home.

Register your aligners before starting treatment, either in your account online or via our mobile app.

For a partial refund after the original 30 days, reach out to us and we’ll provide instructions on how to return all your unused aligners to SmilesAlliance.
am i a candidate?
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DOWNLOAD OUR APP

ALIGNER TOUCH-UPS DURING TREATMENT

A smile you love, guaranteed.

During your treatment, we use regular virtual Smile Check-ins™ to track your progress. If something’s not quite right, or you have a concern, your prescribing doctor might recommendan aligner touch-up – new aligners, shipped directly to you at no cost.

How do I qualify for a touch-up during treatment?

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Wear your clear aligners for the prescribed amount of time

Complete regular virtual Smile Check-ins

Receive approval from your prescribing dentist

Be current on your payments
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RECEIVE YOUR Clear ALIGNERs


LIFETIME TOUCH-UPS AFTER TREATMENT

Keep loving your smile, for life.

​As long as you replace your SmilesAlliance retainers every 6 months and wear them as prescribed, you'll qualify for a free aligner touch-up each year if you ever need one. That's our Lifetime Smile Guarantee™.

​How do I qualify for a touch-up after treatment?

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Replace retainers every 6 months

Wear your retainers as prescribed

Receive a touch-up approval from a SmilesAlliance state-licensed orthodontist
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FAQs

Are my results guaranteed?

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Tes. You can expect the results you achieve at the end of your Smile Journey™ to reflect those you saw in your original doctor-approved treatment plan. Of course, just like any other clinical treatment, your plan may need some adjustments along the way. This is completely normal. That’s why your plan is doctor-directed, and that’s why our Lifetime Smile Guarantee™ includes aligner touch-ups, at no additional charge.

How do I return my aligners?

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Follow these steps to return your aligners:

To ensure a full refund, make sure to return your unused aligners, in their original bags, within 30 days of receiving them.

Please note, you are responsible for shipping costs. We recommend using a trackable carrier such as FedEx or UPS. This way, even if a shipment is lost in transit, we can process your refund.

For address and further information, call 800-848-7566.

How do I know if I’m eligible for an aligner touch-up?

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Wear your aligners as prescribed throughout your smile plan, except when eating or drinking anything other than cool water.

Register your aligners at SmileDirectClub.com/checkin.

Respond to each regular Smile Check-in from your doctor by sending an email with the requested photos.

I missed a check-in (or forgot to register my aligners or order retainers), and I’m not sure my Lifetime Smile Guarantee is still in effect. Is there anything I can do to become eligible again?

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Things come up. We get it.

If you are currently in treatment, you will become eligible again as long as you:

Check in your aligners (check your email or the app to do this)
Complete your future Smile Check-ins (via email or our app)
Are current on your payments
Purchase retainers after treatment, replace them every 6 months and wear them as prescribed 

If you just finished treatment, you can become eligible again as long as you:

Are current on your payments
Replace retainers every 6 months and wear them as prescribed 

If you’re unsure whether you’re eligible, contact us to find out.

I completed treatment over 30 days ago, why am I not eligible?

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Currently, the Lifetime Smile Guarantee™ is for new Club members, Club members currently in treatment, and Club members who have finished treatment within the past 30 days.